Professional Setup
PHRED Instruments guitars are professionally setup prior to shipping. Setup will include string-height adjustment, intonation, electronics inspection, fret leveling and fret dressing as needed. All upgrade options are installed by our techs in Los Angeles while your guitar is getting a setup.
Boxing & Packaging
Packaging with a hardshell case
The guitars is first placed inside a packaging sleeve and then inside the hardshell case, with bubble wrap filling the air space under the neck heel and headstock. The hard shell case is then placed inside a shipping box with Aeris Packaging end caps, providing a protective air gap all around the hard shell case.
Packaging without a hardshell case
The guitar is placed inside a packaging sleeve which is placed inside a corrugated guitar box with Styrofoam support for the guitar neck, with bubble wrap around the bottom, top and sides of the guitar. The guitar box is sealed with box tape and then either wrapped with a second layer of corrugated cardboard or placed into a second box which is sealed with box tape to add stability and strength to the shipping box.
Shipping Methods
If you live inside the continental USA, your guitar will ship via UPS Ground. If you live in Alaska or Canada, your guitar will likely ship via UPS Ground. If you live in Hawaii, your guitar will likely ship UPS 3 day. If you live outside of the USA, your guitar will likely ship via the United States Post Office. You may request FedEx shipping if you prefer FedEx delivery.
Notification via Email
All guitars ship with a tracking number which will be emailed to you at the time of shipping. You will receive one email from PHRED instruments and possibly a second or third email from the shipping company and/or the place from which you purchased if it was other than the PHRED instruments website.
International Shipping
Shipping charges are calculated at checkout for international shipping. If you live outside the USA, there may be additional import charges added at the time you receive your guitar. These charges are unknown to PHRED instruments, LLC, and will not be reimbursed by PHRED instruments, LLC.
100% Satisfaction Guarantee
Purchase a PHRED guitar with peace of mind. We will make every effort to ensure that you are happy with your PHRED guitar when it arrives. However, because our products are customized, all sales are final. Our warranty outlines situations where we will honor an exchange.
What to do if there is Damaged upon Delivery?
While it is extremely rare, there is a plan in place just in case things go wrong with the delivery. If your shipping box arrives with damage to the box (holes, tears, cuts, etc.), please take pictures of the box and email those photos to us. If possible, please also contact UPS (1-800-PICK-UPS) immediately to report it. If the guitar arrives with damage as well, please contact us immediately to arrange for a return request. We will need to setup a damage claim request with UPS and either tell UPS to pickup the package from your location, or have you return the package back to us.
Return and Refund Policy
Purchase a PHRED guitar with peace of mind. We will make every effort to ensure that you are happy with your PHRED guitar when it arrives. However, because our products are customized, all sales are final. Our warranty outlines situations where we will honor an exchange.