PHRED INSTRUMENTS GUITARS
LIMITED 1-YEAR WARRANTY & INSTRUMENT INFO
NOTE: Please contact PHRED instruments directly regarding all warranty claims.
Your new PHRED instruments guitar is warranted to be free of defects in materials and workmanship, under normal operating conditions, for a period of one (1) year from the original date of purchase. This warranty is non-transferable and applies only to the original purchaser when the product is purchased as NEW from an Authorized PHRED instruments Dealer or directly from PHRED instruments. Instruments sold as Factory Seconds (B-STOCK) are covered for 30 days, unless otherwise stated. Electronic parts and guitar hardware are limited to a warranty period of one (1) year from the date of purchase.
PLEASE RETAIN YOUR SALES RECEIPT, AS IT IS YOUR PROOF OF PURCHASE, AND IS REQUIRED FOR ALL WARRANTY SERVICE REQUESTS.
This warranty is extended to the original retail purchaser only and is not transferable.
If this PHRED instruments guitar malfunctions due to faulty materials or workmanship within the warranty period, PHRED instruments will repair the defect(s) or replace the instrument, at its sole discretion. In cases where original materials are no longer available, PHRED instruments reserves the right to use materials regularly utilized at the time of repair. If replacement is deemed necessary, the instrument will be replaced with one of the same or most similar style, at a value not exceeding the original purchase price.
This limited warranty covers both labor and materials for any repair deemed necessary by our Warranty Department within the one-year warranty period. In the unlikely event that the customer’s instrument is destroyed, lost, or damaged beyond repair while in PHRED instruments’ possession for warranty repair, the instrument will be replaced with one of the same or most similar style, up to the original purchase price. It is the owner’s responsibility to insure the instrument, including any collector’s value.
This Warranty is Subject to the Following Limitations and Exclusions:
This warranty does not cover:
Instruments modified after original shipment.
Factory-installed electronics and hardware after one (1) year.
Instruments not purchased from an authorized source, or those serviced by unauthorized persons.
Initial setup, truss rod adjustments, string changes, and other standard maintenance.
Normal wear and tear, including fret wear, hardware finish, switches, string replacement, and paint fading or chipping.
Unauthorized repair labor or part replacements.
Strap button damage from misuse or neglect.
Cracks or warping caused by environmental factors like humidity, sun, or moisture.
Subjective preferences, including tonal characteristics or cosmetic imperfections.
Instruments stored or used in extreme conditions.
Case damage or wear.
Shipping damage.
Freight charges to PHRED instruments or its dealers.
Issues where no malfunction is found.
Charges related to expedited service or shipping.
PHRED instruments assumes no liability for property damage, income loss, or other consequential damages related to product failure or availability during service.
THIS WARRANTY IS THE ONLY WARRANTY PROVIDED BY PHRED INSTRUMENTS and supersedes all other warranties, expressed or implied. Any implied warranties, including merchantability or fitness for a particular purpose, are limited to one (1) year from the date of purchase. Some states do not allow limitations on the duration of implied warranties, so this may not apply to you.
PHRED instruments shall not be liable for any indirect, incidental, or consequential damages—including loss of business or income—even if advised of the possibility of such damages.
How to Obtain Warranty Service
To initiate a warranty claim, notify PHRED instruments or the dealer from which the instrument was purchased. If that dealer is unavailable, contact the nearest PHRED instruments dealer, distributor, or PHRED instruments directly.
IMPORTANT: Instruments may not be returned without prior Return Authorization. Unauthorized returns may be refused.
Only Authorized PHRED instruments Dealers or PHRED instruments’ own service center may perform warranty service. Work performed by unauthorized persons will void the warranty.
All returned instruments must include a written description of the malfunction. After inspection, PHRED instruments or the dealer will advise of the estimated completion date. Repaired instruments will be returned prepaid for freight and insurance.
NOTE: PHRED instruments does not provide non-warranty repairs. Non-warranty service should be performed by a qualified professional.